WineVine Imports

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Customer Service

Customer Service

Shipping & Delivery

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Privacy & Security

We respect your privacy!  Any and all the information collected on this site will be kept strictly confidential and will not be sold, reused, rented, disclosed, or loaned to third parties--except when orders are shipped directly from suppliers, artists or as drop ships.  In such cases, name, phone number and shipping adress details are shared so packages can ship accordingly.
It is possible that we may merge or be acquired by another business entity.  Should this occur, customer information would transfer with the business entity involved in the transaction.
Is it safe for me to use my credit card on this site?  At WineVine Imports we care very seriously about our customer's security.  We promise to protect your personal and credit card information with the highest level of data privacy and security.
We employ state-of-the-art data encryption to ensure safe and secure transactions on our site.  WineVine imports secures data and transactions using a Secure Socket Layer (SSL) encryption.  SSL is the standard security technology for creating an encrypted link between a web server and a browser.  This link ensures that all data passed between our web server and your browser remains private and secure.  This system is used by literally millions of websites worldwide to secure internet transactions between the server and the customer.

You can shop at with confidence. We have partnered with, a leading payment gateway since 1996, to accept credit cards and electronic check payments safely and securely for our customers.

The Authorize.Net Payment Gateway manages the complex routing of sensitive customer information through the electronic check and credit card processing networks. 

The company adheres to strict industry standards for payment processing, including:

  • 128-bit Secure Sockets Layer (SSL) technology for secure Internet Protocol (IP) transactions.

  • Industry leading encryption hardware and software methods and security protocols to protect customer information.

  • Compliance with the Payment Card Industry Data Security Standard (PCI DSS).

WineVine Imports goes one step further by providing an Extended Validation SSL Certificate.  This certificate provides the highest level of online assurance for customers.  It uses the most extensive SSL vetting process available.  This process verifies WineVine Imports' identity and the validity of the request to determine the overall legitimacy of our business. Once approved by Certification Authorities, WineVine Imports is permitted to use the strongest extended security indicator online. This Premium SSL Certificate appears during checkout when you enter your personal information.  Notice the change in the address bar at the top of the page, and illustrated below in the red outline.  In addition to the lock icon and "https" prefix, a distinctive green address bar further assures customers that they are on a secure site.
WineVine Imports Security

Returns & Exchanges

Returns are easy.  Should your purchase not meet your satisfaction, simply notify customer service at  All returns must be made within 30 days of receipt.  Merchandise must be returned in new condition and in the original packaging.  Pending inspection, an exchange, refund or credit will be issued to you for the value of the item including taxes. Furniture, wine refrigerators and large wine storage units are subject to a 25% restocking fee.
Pack products securley in original box, insure and mail to:

WineVine Imports
Attn: Returns Department
7308 Valley Lake Dr.
Raleigh NC 27612

Shipping fees are non-refundable unless wrong items were shipped, or products received were damaged in transit.  Custom, made to order, special orders, and books are not returnable. Returned orders that qualilfied for free shipping promotions will be charged for outgoing shipping and a 25% restocking fee. WineCruzer and WineKeeper brand products require return authorization prior to return and will incur a 25% restocking fee. 

All merchandise that arrives damaged must be notified to within 5 days of receipt of order.  All merchandise that is returned and shipped for free will be charged a restocking fee.  This fee will cover shipping, handling and restocking expenses.

Contact Us

For the quickest response, send us an email to 
Phone:  910-447-WINE


Many of the products sold by WineVine Imports come with a limited warranty provided by the product manufacturer.  This will be specified in the Specs / Warranty tab on the product's detail page.  While WineVine Imports will attempt to facilitate any warranty work between our customers and the manufacturers, all warranties are provided solely by the manufacturers.  WineVine Imports makes no express warranties of any kind and disclaims any implied warranties, including the implied warranty of fitness for a particular purpose and the implied warranty of merchantability.  WineVine Imports shall have no liability to any person or entity with respect to any liability, loss or damage, caused directly or indirectly by the use of performance of any product sold by WineVine Imports.  Your rights vary from state to state.


Orders with NC billing addresses will be charged tax.  Orders that ship directly from CA suppliers to CA customers are subject to CA sales tax. Orders that ship directly from NY suppliers to NY customers are subject to NY sales tax.


These Terms & Conditions May Change

WineVine Imports reserves the right to modify or update these terms and conditions at any time without prior notice; therefore, please review this page whenever you visit  Sometimes there may be information on our Web Site that contains inaccuracies, typographical errors, or omissions that may relate to product descriptions, pricing, and availability.  WineVine Imports reserves the right to correct any inaccuracies, errors, or omissions (including after orders are placed).


We welcome your feedback, and encourage comments regarding sought out products.  Such feedback / comments remain the exclusive property of WineVine Imports. We reserve the rights to use such submissions for whatever purpose.  WineVine Imports is not obligated to compensae you in any way.